Terms and conditions

By completing a purchase on our website, you agree to the following terms and conditions. Please read them carefully before proceeding to checkout.

1. General

By placing an order, you confirm that you are at least 18 years of age and that all information provided is accurate and complete.

2. Orders & Payments

  • All orders are subject to availability and confirmation.

  • We accept major credit/debit cards and other available payment methods at checkout.

  • Prices are listed in the applicable currency and are subject to change without notice.

3. Shipping & Delivery

  • Orders are processed within 1–3 business days.

  • Delivery times may vary depending on your location.

  • We are not responsible for delays caused by third-party couriers or customs.

4. Returns & Refunds

  • No Return & Refund Policy

  • Perishable or custom-made items (such as handmade chocolate bombs) may not be eligible for return.

  • All sales are final. We do not accept returns, exchanges, or issue refunds once an order has been placed and payment has been confirmed.

  • Our products are handmade and perishable in nature (such as our handcrafted hot chocolate bombs). Due to food safety and hygiene standards, we are unable to accept returns or process refunds.

5. Product Description

  • We strive to display products as accurately as possible. However, slight variations in color or appearance may occur.

6. Privacy

  • Your personal information is collected solely for order processing purposes and will never be sold to third parties. Please refer to our Privacy Policy for full details.

7. Limitation of Liability

  • We are not liable for any indirect or consequential damages arising from the use of our products beyond the purchase price paid.

8. Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time. Continued use of our site constitutes acceptance of any changes.

9. Contact Us

For any questions regarding these terms, please contact us at:
📧 [jazzycup@kakawdude.com]

By proceeding to checkout, you acknowledge that you have read and agreed to these Terms & Conditions.